10 Things You Must Know Before Hiring Packers and Movers

Let’s not sugar-coat it: moving is stressful. Whether you're shifting across the street or relocating to another city, the process of packing up your entire life into boxes and trusting a team of strangers to move it safely is a major leap of faith. That’s why hiring the right packers and movers isn’t just important — it’s crucial.

Too many people jump in without asking the right questions or doing their homework, and end up paying the price — literally and emotionally. So before you make a move (pun intended), here are 10 essential things you need to know before hiring packers and movers.

1. Do Your Research — Properly

Don’t trust random flyers, classifieds, or flashy ads. Start with Google. Look up companies online, read customer reviews on Google Maps, Trustpilot, and social platforms. A trustworthy company will have a professional website, visible contact info, and positive customer feedback. If there are consistent complaints or no online presence at all, that’s a red flag you shouldn’t ignore.

2. Don’t Fall for “Lowest Quote” Traps

You’ll likely get multiple quotes — and some will be significantly cheaper. Be careful. Dirt-cheap quotes usually mean corner-cutting: substandard packing, untrained labor, or surprise add-on charges later. Always compare quotes side by side and understand what's included — and what's suspiciously missing.

3. Always Ask About Hidden Charges

Ask for a detailed written estimate, not just a ballpark figure on the phone or WhatsApp. Movers sometimes lure you in with low prices and then drop “hidden” costs like tolls, GST, labor charges for stairs, or packing material fees right on moving day. Get it in writing, and go through every charge line-by-line.

4. Insist on a Pre-Move Survey

No reliable moving company will give you a final quote without assessing what needs to be moved. Whether it’s a home visit or a video call, they need to see how much stuff you have, the kind of items (fragile, bulky, valuable), and any special handling needed. If a company is too eager to quote without a survey, be cautious — they’re likely going to change their tune (and the price) later.

5. Check Their Credentials (This Is Non-Negotiable)

Ask to see their license, registration, GST number, and proof of insurance. A professional company will happily provide this — if they act shady or avoid answering, move on. Also, check if they are affiliated with moving associations or transport unions. This adds another layer of credibility and accountability.

6. Packing Material Makes or Breaks the Move

Your furniture, electronics, and personal items need proper protection. A reputable company will use high-quality materials — bubble wrap, corrugated sheets, foam padding, stretch film, sturdy boxes, and even custom crates for fragile items. Ask what they use, and insist on proper packing for expensive or delicate things. If they show up with used boxes and newspaper, that’s a hard pass.

7. Who Is Handling Your Stuff?

Many companies outsource labor on the day of the move, hiring random loaders with zero training. That’s a huge risk. You want trained, uniformed, in-house staff who know how to lift, load, and secure items properly. Ask clearly: “Is your team in-house or outsourced?” If they hesitate or dodge the question — be cautious.

8. Ensure the Vehicle is Right for the Job

Not all transport vehicles are created equal. A proper moving truck will have shock-absorbing interiors, clean storage space, and the right size for your load. Some local movers use open goods carriers or tempos with zero protection — and your furniture ends up exposed to dust, rain, or worse. Ask what type of vehicle they’ll use, and make sure it matches the job.

9. Real-Time Updates Are a Must

Any decent packers and movers company in 2025 should offer some form of tracking or at least frequent updates. Whether it’s through GPS or calls/SMS, you deserve to know where your belongings are. Radio silence during a move is stressful — and in some cases, suspicious. If they can’t provide a way to track your items, that’s a deal-breaker.

10. Read the Contract – Every Word of It

Don’t skip the fine print. Read the entire agreement before signing anything. Understand the terms: what happens in case of delay, damage, theft, or cancellation? What exactly are they liable for? A legit company will explain every part of the contract and encourage transparency. If they push you to sign quickly or avoid giving a copy, walk away.

🔚 Final Thoughts: Moving Smart, Not Sorry

At the end of the day, moving is about more than just transporting furniture — it’s about relocating your life. Every box carries memories, money, and meaning. That’s why taking the time to find the right packers and movers is worth every second.

So don’t rush the decision. Ask questions. Demand transparency. Choose professionalism over price. Because the only thing worse than a bad move... is having to do it all over again.